Where is this card accepted?
Online
You can redeem the card online at Tui.com by selecting 'Gift Card' as the method of payment on the payment page. You'll need to make sure your gift card has sufficient funds for the transaction, for example, to pay your deposit the card value needs to be equal to or greater than the deposit amount.
If you are making a new booking online your gift card must be loaded with a value equal to or greater than the payment due, otherwise you will be unable to redeem your gift card at this time. Once the booking has been made further gift card payments can be applied using the myTUI account functionality (https://www.tui.co.uk/mytui/) on the website. Each gift card will have to be applied separately and you must enter the value to be redeemed in each instance.
In-store
Terms and Conditions
Your TUI gift card can be used as full or part payment for travel products at all TUI travel shops (excluding Southern Ireland), tui.co.uk and firstchoice.co.uk. For website transactions, your gift card must have sufficient funds to cover the initial payment due when booking your holiday. The card can’t be used as payment, or exchanged for, travel money-related products, including currency, travellers’ cheques and prepaid cards. The card can’t be exchanged for cash or to buy another gift card. For egift cards the expiry will be printed on your egift card and is 2 years from the date of purchase. The maximum account balance allowed at any one time is £1,500 for both gift cards and egift cards. The card must be treated as cash, and the balance can’t be refunded if it’s lost, stolen or destroyed. You can find out your balance by phone, in-store or on the web. Your gift card cannot be used in the republic of Ireland or online at crystalski.co.uk. TUI gift cards are not covered by ABTA’s scheme of financial protection.
